These Terms of Service ("Terms") govern your access to and use of the website truetone.com (the "Site"), including any content, functionality, products, services, dealer resources, warranty support, and related features offered by Truetone ("we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not access or use the Site.
We may update these Terms from time to time. The updated version will be posted here with a revised effective date. Your continued use of the Site after changes constitutes acceptance of the revised Terms.
1. Eligibility and Use by Minors
Our Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any personal information through the Site.
By accessing or using the Site, you represent and warrant that:
- You are at least 13 years old (or the applicable minimum age in your jurisdiction to use online services without parental consent).
- If you are between 13 and the age of majority in your jurisdiction (typically 18), you have reviewed these Terms with a parent or legal guardian, and they agree to these Terms on your behalf.
Parents or guardians: If your child is using the Site, please supervise their activity and contact us if you have any concerns.
2. Use of the Site
- You may use the Site only for lawful purposes and in accordance with these Terms.
- Prohibited uses include (without limitation):
- Violating any applicable law or regulation.
- Infringing intellectual property rights of others.
- Transmitting viruses, malware, or harmful code.
- Attempting unauthorized access to the Site or interfering with its operation.
- Harvesting or collecting user data without permission.
- Impersonating any person or entity.
We reserve the right to terminate or suspend access for any violation of these Terms.
3. Intellectual Property
All content on the Site—including text, graphics, logos, images, audio, video, product descriptions, software, and the design/selection/arrangement thereof—is owned by Truetone or its licensors and protected by United States and international copyright, trademark, and other intellectual property laws.
- Truetone®, 1 SPOT®, and related product names, logos, and designs are trademarks of Truetone.
- You are granted a limited, non-exclusive, non-transferable license to access and view the Site for personal, non-commercial use only.
- You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content without our prior written permission (except as expressly permitted, e.g., sharing product info with dealers for legitimate business purposes).
4. Products and Purchases
- The Site provides information about our products (e.g., 1 SPOT power supplies, cables, accessories). Some products may be available for purchase directly or through authorized dealers.
- Product descriptions, specifications, pricing, and availability are subject to change without notice.
- We do not guarantee error-free product information. We reserve the right to correct errors or cancel orders due to pricing/availability issues.
- Purchases through third-party dealers or platforms are governed by those parties' terms.
- All sales are final unless otherwise stated in our return/warranty policies.
5. Warranty and Returns
- Our products are covered by the warranty described at truetone.com/warranty.
- Warranty claims require registration and proof of purchase where applicable.
- Returns follow the process outlined in our support/return instructions (contact Truetone support via our online contact form first for troubleshooting).
- We are not responsible for misuse, unauthorized repairs, or damage from improper use/installation.
6. Dealer and Distributor Resources
- Access to dealer portals, resources, or distributor information is for authorized dealers/distributors only.
- You agree not to share login credentials or misuse dealer-specific materials.
7. User Submissions
If you submit inquiries, support requests, photos, videos, testimonials, or other content ("Submissions"):
- You grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, display, and distribute such Submissions for business purposes (e.g., product support, marketing with permission).
- You represent that your Submissions do not infringe third-party rights and are not unlawful.
8. Third-Party Links and Services
The Site may contain links to third-party sites (e.g., social media, dealers, analytics tools). We are not responsible for their content, privacy practices, or availability. Access is at your own risk.
9. Disclaimers
THE SITE AND ALL CONTENT/PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR VIRUS-FREE.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TRUETONE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM (OR $100 IF NO PAYMENT WAS MADE).
11. Indemnification
You agree to indemnify and hold harmless Truetone, its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms or misuse of the Site.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Maury County, Tennessee, and you consent to the personal jurisdiction of such courts.
We encourage informal resolution first—contact us before litigation.
13. Miscellaneous
- If any provision is held invalid, the remainder remains in effect.
- No waiver of any term shall constitute a further waiver.
- These Terms, together with our Privacy Policy, constitute the entire agreement.
- We may assign these Terms; you may not without our consent.
14. Contact Us
Questions about these Terms? Contact:
Thank you for using truetone.com!