Truetone ("we," "us," or "our") operates the website truetone.com (the "Site"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding your data.
By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We collect information in the following ways:
A. Information You Provide Directly
- When you contact us (via email, phone, support form, or otherwise), we may collect your name, email address, phone number, mailing address, and any details you provide about your inquiry (e.g., product serial numbers, order issues).
- If you sign up for newsletters, product updates, or other communications, we collect your email address and any preferences you share.
- Dealer/distributor inquiries or applications may require business name, contact details, tax ID, and related information.
B. Information Collected Automatically
- Device and usage information: IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referring/exit pages, and clickstream data.
- Cookies and similar technologies: We use cookies, web beacons, and similar tools for site functionality, analytics, and (if applicable) advertising. See our Cookie Notice below for details.
- Location data: Approximate location derived from your IP address (we do not collect precise geolocation).
C. Information from Third Parties
- If you purchase products through authorized dealers or third-party platforms, we may receive limited order-related information from those sources.
- Analytics providers (e.g., Google Analytics) provide aggregated usage data.
We do not intentionally collect sensitive personal information (e.g., racial/ethnic origin, health data, precise geolocation) unless you voluntarily provide it in a support inquiry.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Site and our services (e.g., respond to support requests, process warranty claims).
- Communicate with you about your inquiries, orders, products, updates, promotions, or customer service.
- Operate, analyze, and enhance our business (e.g., understand Site usage, diagnose technical issues).
- Comply with legal obligations, prevent fraud, enforce our terms, and protect the rights, property, or safety of Truetone, our users, or others.
- With your consent (where required), send marketing communications you have opted into.
3. Sharing Your Information
We do not sell your personal information. We may share information in these limited circumstances:
- With service providers (e.g., hosting providers, email service providers, analytics tools, customer support platforms) who are contractually obligated to protect your data and use it only for the services they provide to us.
- With business partners (e.g., authorized dealers or distributors) when necessary to fulfill your request or warranty.
- In connection with a merger, acquisition, asset sale, or similar corporate transaction.
- To comply with law, respond to lawful requests, protect against liability, or enforce our agreements.
4. Your Choices and Rights
- Marketing emails: You can unsubscribe at any time via the link in any email or by contacting us.
- Cookies: You can manage cookies through your browser settings (see Cookie Notice below).
- Access, correction, deletion: Depending on your location, you may have rights to access, correct, or delete your personal information. California residents have additional rights under the CCPA/CPRA (see California Privacy Notice below).
- To exercise these rights, contact us via the contact form on this website. We may verify your identity before processing requests.
5. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Support and inquiry data is typically retained for 3–7 years.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. International Users
The Site is hosted in the United States. If you access the Site from outside the US, your information may be transferred to and processed in the US (or other countries where our service providers operate). By using the Site, you consent to this transfer.
8. Children's Privacy
Our Site is not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it.
9. Cookie Notice
We use cookies and similar technologies to enhance your experience. Essential cookies are required for site functionality. Analytics and performance cookies help us understand usage. You can manage preferences via your browser or our cookie banner (if implemented).
10. California Privacy Notice (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, or sell.
- Request deletion of your personal information.
- Opt out of any "sale" or "sharing" of personal information (note: we do not sell personal information as defined under CCPA).
- Non-discrimination for exercising these rights.
To exercise these rights, contact us via the contact form on this website with "CCPA Request" in the subject line.
11. Changes to This Privacy Policy
We may update this Policy from time to time. The updated version will be posted here with a revised effective date. Material changes will be noted on the Site or via email (if we have your address).
12. Contact Us
For questions about this Privacy Policy or our data practices, contact:
Thank you for trusting Truetone with your information.