Truetone products are made with the working musician in mind. If something isn't right, our service department is here to make it right.
Before you do a return, please reach out to our support team to troubleshoot with a specialist. Most issues can be resolved quickly without ever shipping your gear — and we want to make sure you get back to playing as fast as possible.
Use the contact form on this page or email us directly. Dana Weaver heads up our customer service and technical support, and he or a member of the team will get back to you promptly.
Email us at support (at) truetone.com or use the contact form below. Include as much detail as possible about your product and the issue you're experiencing.
Phone: 931.487.9001
We're a small, passionate team and we take every support request seriously. Expect a response within one business day.
Before shipping anything, email support (at) truetone.com or use the form above to troubleshoot with our team. Many issues can be resolved without a return.
Print and fill out the Return Instructions Form (PDF). Include it with your shipment — returns received without documentation may be delayed.
Download Return Form (PDF)Pack your product carefully and ship it to our support department. We recommend using a trackable shipping method.
Truetone Support Dept.Once received, our team will assess and repair your product. Covered repairs are returned at no charge. You'll hear from us if there's anything to discuss before we proceed.
Covered at no cost for the lifetime of the product. Certain exclusions apply (physical damage, modifications, etc.). See our full Warranty page for details.
V1 series pedals are repaired at a flat rate of $45 USD regardless of the issue. This covers parts, labor, and return shipping.
CS6, CS7, CS11, CS12, XP5, XP5-PS, and XP8-PS are covered by a 5-Year Limited Warranty from the original date of purchase.
The original 1 SPOT® compact adapter is covered for 1 year from the original date of purchase.
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