Support

Truetone Support Service

Truetone products are made with the working musician in mind. We put a lot of time into making sure Truetone products are built to last! However, in the rare case that you do have a problem, our world-class service department will get your issue fixed.

Before you do a return, please email support (at) truetone.com to troubleshoot with a specialist (or use the form below).

After you have contacted Support, here is what you need:

Our V2 & V3 Series pedals have lifetime warranties and will be repaired at no additional charge. See Warranty Page for exclusions.
Visual Sound branded V1 Series pedals (or Flat-Top) will be repaired for a flat fee of $35.00 USD.
1 SPOT is covered for 1 year after purchase.

Return Instructions Form

Please print the document linked above (click the red button) and fill out all information.

Send this document along with your item to be repaired to:

Truetone Support Dept.
4922 Port Royal Road, B-11
Spring Hill, TN
37174