Warranty

We are here to help you!

Truetone products have a warranty which is in effect for one year from the date of purchase for all new equipment, except for the 1 SPOT Pro models which have a 5 year warranty. Repairs within these periods will be free of charge if the problem is from a manufacturing defect and is not caused by the end user. Unauthorized modifications done to Truetone/Visual Sound products will void the warranty, even if done by techs who specialize in "mods". If you have a problem with a Truetone pedal, please contact us for advice or repairs.

Please contact Truetone before sending anything in for repair. Thank you.

If you have a problem or question, please email (support @ truetone dot com). Truetone customer service does not receive questions posted in this warranty registration form.
If you need support service, simply go here

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General Warranty Information and FAQ:

Limited Lifetime Warranty: Truetone V3, Visual Sound V3 and V2 Series pedals only.
1 Year Warranty: All other products (including Visual Volume)

Q:

Do I have to register on this form to get warranty coverage?

A:

Yes. We’ll try to help you even if your dog ate the receipt, but registering here will ensure that you’re covered.

Q:

What about the V2 Series pedal I bought back in 2008?

A:

It’s covered under the Limited Lifetime Warranty

Q:

What about discontinued V2 and V3 Series pedals?

A:

We will repair them, if possible. If we can’t repair them, we will replace them with whatever Truetone products are the nearest equivalent at the time.

Q:

What about the V1 “flat top” pedals that came out before the V2 Series?

A:

Sorry, V1 pedals have not been made since 2007, so they are out of warranty, even if you bought “new old stock” from somebody on eBay.

Q:

What about products that were damaged in a fire, flood, earthquake, beer-spill, or other disasters?

A:

We don’t generally cover disaster damage, but contact us and we’ll try to help you out.

Q:

What does the Limited Lifetime Warranty cover?

A:

It covers the basic electronic functionality of the pedal. It does not cover cosmetic damage such as worn paint or silkscreens, rust, dirt, etc.

Q:

What if Truetone goes out of business?

A:

We’ve been around since 1995, so that’s very unlikely. That’s why we’re able to offer a Limited Lifetime Warranty on many of our products. Lord willing, we’ll be here to help you for a very long time.