Truetone Support Service
Truetone products are made with the working musician in mind. We put a lot of time into making sure Truetone products are built to last! However, in the rare case that you do have a problem, our world-class service department will get your issue fixed.
Before you do a return, please email support (at) truetone.com to troubleshoot with a specialist (or use the form below).
After you have contacted Support, here is what you need:
Our V2 & V3 Series pedals have lifetime warranties and will be repaired at no additional charge. See Warranty Page for exclusions.
Visual Sound branded V1 Series pedals (or Flat-Top) will be repaired for a flat fee of $35.00 USD.
1 SPOT is covered for 1 year after purchase.
Please print the document linked above (click the red button) and fill out all information.
Send this document along with your item to be repaired to:
Truetone Support Dept.
4922 Port Royal Road, B-11
Spring Hill, TN